Customer Centricity & Insurance: a journey to engage your clients
17th October 2019, 9:00 a.m.
MIB Trieste School of Management
Knowing customers and mapping customers' journey has always been essential to any business strategy. Today’s customers' journey include more channels and touch points.
MIB Trieste School of Management is pleased to announce an innovative workshop on Customer Centricity & Insurance: a journey to engage your clients.
We will focus on this topic on 17th October with:
Allianz, Generali Group, EY, KPMG, Marsh Reale Mutua and Group Community Group.
AGENDA
8:45 am
Registration and welcome coffee
9:00 am
Welcome address
Vladimir Nanut | Dean, MIB Trieste School of Management
9:15 am
Andrea Tracogna | Deputy Dean, MIB Trieste School of Management
Multichannel customer journeys and webrooming behavior in motor insurance: an international survey
9:45 am
Andrea Costa | Deputy Head of Insurance Products P&C, Allianz Spa
Insurance Customer Centricity in the shared mobility ecosystem
10:15 am
Paolo Crivello | Head of Customer Experience, Reale Mutua
Customer Inside: Reale Group path to a Customer-Centric infrastructure
10:45 am
Isabelle Conner | Group Chief Marketing and Customer Officer, Assicurazioni Generali
Rewriting the story of an industry
11:15 am
Coffee Break
11:30 am
Andrea Bono | CEO, Marsh Italia
Marsh approach: a client-led value proposition
12:00 am
Pasquale Ambrosio | Associate Partner, KPMG Advisory
The Customer Centricity new mantras: Employee Experience and Customer Insight
12:30 am
Filippo Russo | FSO Risk, EY
A smart way to IBIPs customer-driven design
Moderator: Auro Palomba | Founder&CEO, Community Group
Registration and welcome coffee
9:00 am
Welcome address
Vladimir Nanut | Dean, MIB Trieste School of Management
9:15 am
Andrea Tracogna | Deputy Dean, MIB Trieste School of Management
Multichannel customer journeys and webrooming behavior in motor insurance: an international survey
9:45 am
Andrea Costa | Deputy Head of Insurance Products P&C, Allianz Spa
Insurance Customer Centricity in the shared mobility ecosystem
10:15 am
Paolo Crivello | Head of Customer Experience, Reale Mutua
Customer Inside: Reale Group path to a Customer-Centric infrastructure
10:45 am
Isabelle Conner | Group Chief Marketing and Customer Officer, Assicurazioni Generali
Rewriting the story of an industry
11:15 am
Coffee Break
11:30 am
Andrea Bono | CEO, Marsh Italia
Marsh approach: a client-led value proposition
12:00 am
Pasquale Ambrosio | Associate Partner, KPMG Advisory
The Customer Centricity new mantras: Employee Experience and Customer Insight
12:30 am
Filippo Russo | FSO Risk, EY
A smart way to IBIPs customer-driven design
Moderator: Auro Palomba | Founder&CEO, Community Group
Registration
